July 2015 – Comp-U-Train computer training

Installing OS with two HDDs causes backup disk imaging problem

16th July 2015 Jackie & Andy

We were recently called to a customer’s home whom was having problems using the “create disk image” backup utility of their Windows 7 computer. When the utility looked for drives to backup the image to, the second internal HDD (Hard Disk Drive) was not shown under the “Where do you want to save the backup?” dialog. The customer complained that this had been the case from when they bought the computer and were now wanting to create a backup image…

Laptop sleep mode warning

12th July 2015 Jackie & Andy

I’ve noticed lately, that a lot of customer’s laptops that have come into the repair shop, are understandably using the default manufacturer’s setting to go to “sleep” after a certain amount of time. Unfortunately, the laptop is not smart enough to know that something crucial is being done such as installing a programme or doing an upgrade or update. The result of this is that the programme suffers a corruption of some sort. Before attempting any such work, Comp-U-Train would like…

One of the files containing the system’s Registry data had to be recovered by use of log or alternate copy. The recovery was successful

8th July 2015 Jackie & Andy

We had a customer call us about her laptop that had been ravaged by a virus. It had left certain important features of her Windows 7 Operating System, such as the “System Restore” function being inoperable. System Restore is a “safety net” which can get you out of a sticky situation should the need arise. It is a fantastic tool that allows you to go back in time and undo any action that you had previously undertaken. Read more about…

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Month: July 2015