Installing OS with two HDDs causes backup disk imaging problem

We were recently called to a customer’s home whom was having problems using the “create disk image” backup utility of their Windows 7 computer. When the utility looked for drives to backup the image to, the second internal HDD (Hard Disk Drive) was not shown under the “Where do you want to save the backup?” …

Laptop sleep mode warning

I’ve noticed lately,  that a lot of customer’s laptops that have come into the repair shop, are understandably using the default manufacturer’s setting to go to “sleep” after a certain amount of time. Unfortunately, the laptop is not smart enough to know that something crucial is being done such as installing a programme or doing an …

One of the files containing the system’s Registry data had to be recovered by use of log or alternate copy. The recovery was successful

  We had a customer call us about her laptop that had been ravaged by a virus. It had left certain important features of her Windows 7 Operating System, such as the “System Restore” function being inoperable. System Restore is a “safety net” which can get you out of a sticky situation should the need arise. …