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Month: August 2016

Optical Mouse Problems

Optical Mouse Problems

We received a call from a couple of customers saying that they were having problems with their Optical Mouse. One mouse was a wireless mouse that had stopped working and the other was a USB (Universal Serial Bus) cabled Optical mouse that was “acting weird”. Optical mice have replaced the old roller ball mice and rely on emitted light and an optical pickup device to enable the mouse to rely where their position is on the monitor screen. Like any device, things can…

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Upgrading to Windows 10 stuck at 90%

Upgrading to Windows 10 stuck at 90%

We recently had a customer who brought her laptop to us out of frustration because she couldn’t upgrade from Windows 8.1 to the new Windows 10 OS (Operating System). Every time that she tried to perform the upgrade, the upgrade installation reached 90% and would go no further. She left it overnight but awoke to the same Microsoft spinning progress wheel. We immediately checked her laptop to see if there were any outstanding Windows 8.1 updates. This revealed that there were…

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