How to delete a single auto-complete entry in Microsoft Edge

I recently attended a trouble call where the customer was complaining that there were multiple auto-complete username entries in the various web forms using Microsoft Edge. She explained that she wanted to delete these obsolete entries. Previously, she had managed to delete ALL of the auto-complete entries but that was overkill. If you need to …

How to create a URL desktop shortcut using Microsoft Edge

An Internet address is known as a URL (Uniform Resource Locator) and you will be familiar with the ubiquitous “http:\\www.computrain.co.za” format of a URL. The URL is what you type into the address bar at top of your Internet website browser. If you are dealing with a secure website such as your bank, you will …

Windows 10 update failure

This morning, I received a panic call from a customer that had overnight, attempted to upgrade their laptop to the latest version of Windows 10. They told me that after they awoke, they discovered that their laptop was only showing a spinning circle at the bottom of the screen. First thing in this situation is …

Scareware

A couple of days ago I visited an innocuous website that had been hacked, albeit unbeknownst to me, by Internet cyber criminals. As soon as the website opened, I was greeted by both a webpage and Windows messenger message. The crooks had also activated my computer voice to read an ominous computer voice telling me that …

Upgrading a Windows 10 notebook with low storage space

I recently attended an interesting trouble call, about an upgrade problem of Windows 10. The customer had a Lenovo notebook with only a 32GB hard drive installed. This in itself, is not problem. However, after having the Windows 10 OS and a few other programmes installed, the hard drive has only 5GB of space left! …

Printer Wi-Fi Direct causing interference

Today we attended a customer that was having trouble connecting her new laptop wirelessly to her printer. The wireless setup was continuously failing because the software installation gave an error that it could not find the printer on the network. The client also complained that the Wi-Fi speed was varying wildly and was unreliable. Suspecting …

HP laptop restarting loop after Windows 10 upgrade

This morning I got a call from a customer who had tried to do an overnight online in-place upgrade from Windows 64bit OEM 7 Pro to Windows 10. They have a HP laptop i7/8GB RAM and when they checked their “confuser” this morning they discovered that it was stuck in a worrying restart loop! First …

Laptop fan running at full speed and noisy in Windows 10

We recently attended a call from a customer with a brand new laptop whose fan was running at full speed and quite noisy. This fan noise can sometimes be attributed to a laptop that is overheating because of excessive dust or “fur balls” inside the unit. However, because this laptop was out of-the-box, we disputed …

How to share a post on facebook when there is no share button

Sometimes on facebook, you will see posts on your timeline which you would like to share. Unfortunately you see that there is no “share” button available that you can click on. This is caused by the writer of the post choosing to only share their post with “friends except” or that you are reading a …

Multi-task during a PowerPoint presentation

Whilst giving a PowerPoint presentation, have you ever needed to do some research on your computer or the Internet at the same time because you were asked a question but not wanted the delegates to view what you are doing? If projecting your presentation, the following method will allow your audience delegates to carry on …

How to view the available hard disk storage space on a networked computer

We had a customer who wanted to know if they could see the amount of available hard disk drive space that was being used on a shared network computer. This networked computer was a media server which stored her movies. Even though she could see the networked computer listed in the “File Explorer”, the amount …

Audio stuttering and popping when playing music

We had a call from a customer who’s computer sound was stuttering/skipping/popping when they played their music. As you can imagine this was quite uncomfortable on the ear. Rebooting the computer didn’t fix the problem on this occasion. I verified that the computer had the latest drivers for the sound card and video card installed. …