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Month: January 2019

Computer not booting up with Western Digital “My Book” USB HDD plugged in

Computer not booting up with Western Digital “My Book” USB HDD plugged in

Today we received a call from a customer complaining that when they had their new Western Digital “My Book” USB back-up drive plugged into their Windows 10 computer, it failed to boot up. Straight away, I thought that the boot-up setting in the computer’s BIOS had been set to boot from a USB HDD (Hard Disk Drive) rather than the internal HDD. Normally though, you would receive an error message on the screen that an Operating System could not be…

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Wireless mouse erratic behaviour

Wireless mouse erratic behaviour

We recently received a call from a customer that the brand new wireless mouse that they had received for Christmas, was acting erratically. It seemed to have a mind of its own. The cursor would either lag behind or jump in front of their hand movements and was driving the customer batty. Upon arrival at the customer’s home, I saw that the wireless mouse transmitting device, was plugged into the USB port on the front of her desktop computer. I…

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