How to create a new paragraph or line break within a facebook comment

Many times I see facebook comments containing long lines of text which are very difficult to read because they contain no paragraphs.In order to add a page break to your facebook comments, press shift and enter on your keyboard at the same time to create a new paragraph or line break

Office 365 keeps disappearing

We attended a customer’s home who told us that she had to keep reinstalling her Office 365 because it would disappear from her computer when she booted up in the morning.Upon arrival she showed me that she downloads the Office 365 installation file using her Husband’s computer and put it on a USB stick and …

Why is the favourite star in Edge a solid colour?

You may have noticed that when you visit websites using Microsoft Edge, there is an option to add that website to your favourites. This option is via an icon at the right hand side of the Internet address bar or URL bar.You may also have noticed that some stars for websites are a solid colour.The …

Google Drive storage size warning when uploading files to shared folder

We had a customer that was given access to a shared folder of another friend’s Google Drive in which to deposit files.Her friend had a Google Drive storage size of many Gigabytes available while our customer only had a free Google account, that only had a couple of Gigabytes left. The free Google account gives …

3-DAY SPRING WORKSHOP!

The Power It Up team would like to invite you to this amazing interactive webinar that gives us a holistic view on Presenting our ideas using PowerPoint in the online world that we find ourselves in. Please follow this link and take the first step in becoming a dynamic connector and creating engaging PowerPoint presentations. …

Make a favourite File or Folder always appear first on the list

Do you have a file of folder on your computer that you need to keep sending people, but don’t want to waste time scrolling through File Explorer to find it?Just add an exclamation mark ! at the beginning of the name and the file or folder will always appear at the top of your list. …

Desktop shortcut

Quickly go to your desktop, by clicking this thin vertical bar in the bottom right hand corner of your screen.

Acronis Clone problems

I have used the Acronis USB “rescue media tool”, many times to clone a customer’s old Hard Disk Drive to a new Solid State Drive (SSD).Even if the old drive size was larger than the size on the new SSD, Acronis would take care of this mismatch automatically. So long as the used space on …

Beware of the DHL scam!

This scam aims to make you click on the link which will then install malware on your Android phone which can be used to gather your secret information!

Windows “Recycle Bin” is not for storage!

We came across a customer that uses the recycle bin on their computer to store items.The “recycle bin” is a misnomer. It should be called “Rubbish Bin”.If you ever need to get your computer refreshed or upgraded, then the items in the recycle bin will be DELETED!Do NOT put anything in the recycle bin that …

Simultaneously share your screen and your webcam during a facebook live video webinar

An irritation with facebook live video broadcasting, is that you cannot share your screen and use your webcamera simultaneously, without using a third party plugin or application. As soon as you press the “Stop Sharing” button, your webinar transmission ends and you will have to start things all over again from scratch!This is a huge …

Intel i3 vs i5 vs i7 CPU

I get asked a lot by our customers about what type of CPU (Central Processing Unit) that I recommend for their new computers.The CPU is the “brain” of the computer and conducts all of the processing activities. An i3 CPU is for the entry level CPU for the basic user. It is an economic choice …

USB shared printer not visible on another networked Windows 10 computer

We attended a trouble call where the customer had two computers running Windows10.One had an old printer connected to it using a USB cable. She could print with no problem to this older printer.However, she wanted to share this printer to a new computer over her Wi-Fi network and was not able to accomplish it.When …

How to upgrade Windows 10 with only small available hard disk drive space available

We received a Notebook from a customer, that was stuck on Windows 10 version 1909. The customer wanted to update it to the latest version of Windows 10 which is 20H2.Unfortunately this Notebook only came with 32GB of hard disk capacity. Just putting Windows 10 and Microsoft Office on the Notebook will quickly use this …

Windows 10 installation keeps restarting to language & keyboard choice

We had a customer that was trying to install Windows 10 on their HP laptop.After the installation had copied the files to the hard disk drive from the USB key, the laptop restarted; only to return to the same point of the installation where you choose the language and keyboard choices.The installation would not advance …

Problems tagging people in facebook

If you are trying to tag a friend in a facebook comment and when you start typing their name, a pop-up link doesn’t show with their name, then make sure that you are typing their name starting with a Capital letter.

Samsung Phone System Sounds

You may have noticed the four volume sliders in your Samsung/Android phone settings.The first volume control is the “Ringing” volume control. This controls the sound of the phone when someone calls you.The second volume control is the “Media” volume control. This controls the volume when you play media on your phone such as music or …

Keep your devices software updated!

We recently received a trouble call that a customer’s Samsung Galaxy note was not working properly. She couldn’t download emails and the Tablet was making unusual sounds when the customer wasn’t doing anything. It was also exhibiting abnormal behaviour.I brought the device back to our office and looked to see if the Tablet needed any …

IRS Scam

Here is another Scam purportedly from the IRS. Companies will never contact you like this. Scammers want to get a hold of your banking information. Never ever respond to these people. Unless you have initiated the contact personally, then must not trust this type of Phishing scam.