Technical Support

SUPPORT PACKAGES
Package Name	Home User rate	Private Business User without IT department rate	Pensioner rate
Diagnosis and troubleshooting	R300	R400	R200
Malware Removal per computer	R1,600	R2,100	R1,300
Technical Support	R600 per hour	NA	R500 per hour
Windows 10 and 11 update Service charge (per device)	R1000	R1500	R800
Upgrade to Windows 11 Price does not include Windows 11 Operating System software.	R1500	R2000	R1300
Information Transfer to new laptop or computer	R1500	R1500	R1300
Renew Microsoft Office 365 Personal or Family subscription	R500	NA	R300

A call-out fee of R300 applies per visit. The Call-out fee will be waived if the computer is brought to Comp-U-Train’s premises.
An assessment fee for R300 applies to look at the equipment. If the job quotation is approved, then the R300 will be applied towards the final bill.
The Microsoft Office 365 annual subscription is R1599 for Personal and R1999 for Family editons.