Repair Support

Andy offers a computer repair service. This service includes maintenance of your computer; Malware removal (Malware is a portmanteau of “malicious software”) utilising several tools including the excellent Malwarebytes anti-Malware programme and tips on how to keep your computer running smoothly. Andy will teach you how to avoid the common pitfalls when using a personal computer.

He can help you with doing Microsoft updates; Programme software updating; transfer of information to a new computer; installation of new software and hardware; upgrading of your computer; help with mobile devices as well as home networking services including installing printers.

A common I.C.T. mantra is “backup, backup, backup!” and to this end, Andy can help you with the backing up of your precious computer data to an external hard drive. He can also advise you of the other backup solutions that are available such as to the “Cloud”. Think of the cloud as a H.D.D. (Hard Disk Drive) in a remote location. Chances are that you are already using a Cloud solution if you use Google’s “Gmail” service. If your I.S.P. (Internet Service Provider) allows webmail then this is another Cloud service.

As you are no doubt aware, the backing up of your valuable data is very important because unfortunately, it is not a matter of if, but when your computer’s H.D.D. will fail. You need to ask yourself, if you woke up tomorrow and your computer had failed, what emotional and financial loss will you suffer? Andy can advise you on the special Microsoft Windows tools, that allow you to easily save back ups of your precious files to an external H.D.D.

A Personal Computer or P.C., represents a revolution in computing in that you are not connecting to a shared mainframe computer and therefore tied to it. Instead, you are now using your very own personal computer! It truly is a personal experience, in that you alone decide, what O.S. (Operating System), applications that you want installed on your computer and not the company itself, that runs the mainframe computer, that you used to have to connect to, to be able to do computing. This type of computer was called a “dumb terminal” of obvious reasons!
Nowadays your choice of O.S. options can be between Windows; Macintosh; Linux and the more recent Android Chrome in Google Chromebooks. This is true freedom!

Andy can advise you on migrating your computer’s H.D.D. to a state-of-the-art S.S.D. (Solid State Drive) so that you can avail yourself of the speed and performance improvements that only a S.S.D. can deliver.

Andy can also help you with maintaining your website or any other social media Apps (Applications) that you are subscribed to.

Now that Windows 10 is becoming more mainstream; along with it comes the frequent updates and upgrades. These can be in the order of many Gigabytes in size and can take many hours to download. For example, in 2019, there were two upgrades of Windows 10 released. These were versions 1903 and now 1909. The first two digits are the year that the upgrade is released and the last two is the month of the upgrade. These updates and upgrades contain new features and security fixes and you don’t get the option to not install them. Sooner or later, Microsoft will push these upgrades to your computer. Unfortunately here in South Africa, Internet data is quite slow and unreliable and these upgrades will hog your Internet line. As an example, using a ubiquitous Telkom ADSL 2Mbps line with a 20GB data package, the most recent Windows 10 update would require approximately EIGHT hours to download and use up 20% of your monthly data cap! To this end, let Comp-U-Train do these security and quality fixes and updates for you, so that you can enjoy peace of mind whilst you go about your business.

Comp-U-Train is proud to announce four support packages plus a Windows 10 update service:
These are our Computer Tune-Up; Malware removal and Website maintenance packages. Please see our pricelist


This package will bring your computer up to date with all programme updates that are required.

This includes any updates required by the other programmes that are installed on your computer. These updates include Microsoft security updates and Service Packs; Anti-Malware (anti-virus) software and definition updates as well as any software update patches required by the other programmes that are installed on your computer. These programmes also include web scripting languages such as Java and Flash which allow you to view animations and media streams when you visit websites such as YouTube or click links to videos on Facebook.

We will also do a spring clean of your hard drive for no extra cost. This involves cleaning up temporary files; defragmenting your files and scanning your hard drive for any errors and cleaning the system registry.


  • Microsoft OS updates
  • Programme updates
  • Clean up temporary files
  • Defragment hard drive
  • Scan hard drive for errors
  • Clean the system registry
  • Software optimisation


The Malware removal package will return your computer to a normal working condition through the detection and removal of Malware. Malware is a portmanteau of “malicious software” that includes virus’; Trojans; spyware; scareware aka ransomware and keyloggers.

A “quick and dirty” way to check if you have malware on your computer, is to go to the Microsoft website. If you see any pop-up windows or cannot access the website, then this is a good indication that your computer has been infected with Malware. The Malware removal package includes the Tune-Up package at no extra cost!

The package also includes the Tune-Up package listed above for no extra charge!


  • Microsoft OS updates
  • Programme updates
  • Clean up temporary files
  • Defragment hard drive
  • Scan hard drive for errors
  • Clean registry
  • Detection and removal of malware


Comp-U-Train also offers a website maintenance package. This service helps you keep your website up-to-date with your latest webpage content. We will upload any new information to your website that you want your visitors to see, thereby improving your web presence.

Included with this service, is listing your company with online business directories which will help to drive visitors to your website.

We also offer a Blogging service to promote announcements or information to your visitors. Think of a Blog (a portmanteau of the words weB and Log) as an online bulletin board; diary or journal which allows you to post new information for your website visitors.

These services promote activity on your website which can help increase your visibility to search engines such as Google and Bing.


  • Uploading of new content to your website
  • Posting new Blog entries
  • Listing your company with online business directories


  • Upgrade your computer to the latest version of Windows 10


Comp-U-Train also offers an Information transfer package. This service helps you to transfer your valuable data to a new computer or laptop.

Any personal files such as documents; photos; music will be transferred to the new equipment. In order to transfer your programme applications, you will need to provide us with any installation media discs or registration keys or e-mails with programme download links) provided to you by the programme seller at the time of purchase.

There is a possibility that certain hardware such a printer, may not be compatible with the OS (Operating System) on your new computer. In this case, you will need to upgrade your hardware to one that is compatible.


  • Transferring of files to your new computer
  • Applying any updates to your new computer
  • Installing programmes on new computer where installation media is available