Technical Support
| SUPPORT PACKAGES | |||
|---|---|---|---|
| Package Name | Home User rate | Business User rate | Pensioner rate |
| On-site Consultation | R250 | R350 | R200 |
| Diagnosis and Troubleshooting Call-out fee | R250 | R350 | R200 |
| Computer Tune-Up | R1,100 | R1,600 | R850 |
| Malware Removal | R1,600 | R2,100 | R1,300 |
| Website Maintenance | R550/hour | R850/hour | R450/hour |
| Technical Support | R550/hour | R850/hour | R450/hour |
| Windows 10 Update Service labour charge (per device) | R1000 | R1500 | R800 |
| Upgrade to Windows 10 labour charge from Windows 7 or 8 (per device). Price does not include Windows 10 Operating System software. | R1600 | R2100 | R1300 |
| Information Transfer to new laptop or computer | R2100 | R2600 | R1800 |
(Note) Only Windows 7 & Windows 8/8.1 can be upgraded to Windows 10
- The Call-out fee applies only if the problem cannot be repaired. The Call-out fee will be waived if the computer is brought to Comp-U-Train’s premises.
- Travel distance is charged at R5 per km from Fourways.
