Google account locked out because of unrecognised device
Today we attended an urgent call because a customer could not access their Gmail account on any of her devices. The customer had bought a new Smartphone and set it up for her Gmail account. However she did not take the steps to tell Google that it was her accessing her Gmail account from a unknown and therefore unrecognised device. She was using Microsoft Outlook 365 on her computer; the email app on her iPad and the Gmail app on…
