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Month: April 2017

Shared folders not visible over network

Shared folders not visible over network

We recently attended a customer who was having problems with their SOHO network. She was not able to see any shared folders on another laptop computer. Looking in the “File manager” of the laptop, I could not see any shared folders being displayed from the other laptop. I then went to the laptop that was sharing its folders but everything looked in order. I tried restarting both laptops but that didn’t fix the problem. I then tried rebooting her router….

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External hard disk drive reduced to 32GB

External hard disk drive reduced to 32GB

We recently had a customer call us to complain that their new 320GB USB external drive was only showing a capacity of 32GB. They had tried to use it to create a “system recovery drive” which is to be commended. This drive can be used to start up a computer that has suffered a failure of the Operating System. After creating the recovery drive, they realised that they had a smaller USB drive in a drawer which they wanted to…

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