We received a call from a customer that had not been able to update their Adobe Flash player. This player enables the viewing of streaming media videos on websites such as YouTube and Facebook. The customer kept receiving a pop-up notice telling her that there was a new version of the player available and to go to a download link. However, whenever she tried to go to link using her cell/mobile phone data connection and initiate the updating process it would…
We stopped by a customer’s home recently who was complaining that their ADSL (Asymmetric Digital Subscriber Line) broadband connection was slow and unreliable. When visiting webpages, they would receive a time-out message. They also complained that they intermittently had no dial-tone when picking up the telephone handset. This also resulted in people who were calling the customer would still hear a normal ringing tone, but the customer’s telephone would not ring. Normally, we would have immediately referred the customer to their local…
