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Acronis USB RMB apps crashing

I recently attempted to clone a customer’s HDD to a new SSD. For many years, I have used the excellent Acronis set of apps to do the cloning. I also use the Back up and Recovery tools. These tools are on the RMB “Rescue Media Builder” that you must manually create using your Acronis True Image programme which I highly recommend purchasing.
I have created a USB key with the apps installed as it is much easier to clone a drive when Windows is not booted up. I am using Acronis True Image 2018.

For some reason my faithful USB Acronis key, would stop responding after using it for a minute or so; no matter what app that I was using. This was despite me creating a new USB key in case my original key had gotten corrupted over the years.

However despite my best efforts I could not get the Acronis RMB to work properly. I have used it on many computers with no problem however I could not get it to work on my customer’s ASUS Celeron laptop with 2GB of RAM running Windows 10 64bit version 1909.

The one thing that I noticed was that my version of the RMB was created using the Linux operating system. When I went into the RMB creation tool, I noticed that there was also a Windows version using the Windows PE (
Pre-install Environment) repair system. I thought that I had nothing to lose and set about creating a RMB Windows version by simple clicking the WinPE box in the RMB creation process. The RMB Linux version had given me no problems over the past years but I thought that there is a first time for everything.
Sure enough, after inserting my RMB Windows version, the cloning succeeded with out a hitch! I had even used my original USB key that had the Linux version installed.

I now have a very happy customer with a much faster laptop.

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