UBTV not working

We had a call from a customer to say that the UBTV app (application) on their Android media box wasn’t working.

They told us that when they clicked the app’s menu icon, the screen went black for a second or two and then returned to the menu.

I was able to fix the problem by going into the “Settings” menu on the Android box and selecting the UBTV app itself. On the menu that appeared, I clicked the button marked “Delete Data”.

After doing this action, the app started normally and needless to say the client was very happy!