We received a call yesterday from a customer saying that the “Java” icon was missing in the Control Panel of their XP computer. The customer told us that this problem seemed to happen after upgrading the version of Java that was on their computer. We concluded that there was a corruption that happened during the …
If you want to find out when your Windows computer was “born”, open a “DOS” (Disc Operating System) box by typing cmd in the start/Run field or in Windows 7 at the start search field. A black box will appear and next to the flashing cursor, type the below text exactly and press the Enter key: systeminfo|find …
A customer of ours called us enquiring about the free trial icon that is showing on the desktop of her new laptop computer. The “Free Trial” is just that. It gives you 30 days from when you first run the programme to try it out. After that, the trial expires and you’ll get the opportunity to …
We visited a customer who wanted to use their printer over their home Wi-Fi network. Previously they had connected the printer using a USB connection but had discovered that the printer was Wi-Fi capable. The problem was that they could not get the printer working when connected by Wi-Fi even though they had used the printer’s …
A customer called us recently concerned that he was getting low disk space error messages. When he bought his computer a few years ago, a friend had partitioned the hard drive into two partitions namely C: and D: at a ratio of 50/50. The C: Primary active drive contained the OS (Operating System) and the D: drive was …
We had a customer who called us complaining that their new Acer laptop would show the “Acer Empowering Technology” toolbar on the desktop every time they booted their computer. They didn’t like the way the toolbar cluttered up their desktop and were not happy that Acer had not asked for permission to show this toolbar nor offered …
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We have had a couple of cases with not being able to use the Windows Offline CD disc and observe the following error when booting up the computer from the CD: Your PC needs to restart…. Error Code: 0x0000005D Parameters: 0x030F0209 0x756E6547 0x49656E69 0x6C65746E This error is due to older computer CPU (Computer Processing Unit …
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We recently had an interesting problem that had us scratching our heads. A customer of ours has not been able to watch any streaming videos shown on the BBC.co.uk website on their Windows XP computer using Internet Explorer version 8. When they click on a video link they are presented with a black screen. There is also …
According to Microsoft, a SP (Service Pack) is a “Windows update, often combining previously released updates, that helps make Windows more reliable. Service packs, can include security and performance improvements and support for new types of hardware”. Microsoft finishes by advising “Make sure you install the latest service pack to help keep Windows up to date.” …
We received an urgent call from a client who had been sent an image from a friend but they were not able to view the photograph. The customer told us that the image file was a white icon with a name and when they double clicked it an error message appeared asking what programme should …
