We received a call yesterday from a customer saying that the “Java” icon was missing in the Control Panel of their XP computer. The customer told us that this problem seemed to happen after upgrading the version of Java that Continue reading “Java” icon missing from Control Panel
If you want to find out when your Windows computer was “born”, open a “DOS” (Disc Operating System) box by typing cmd in the start/Run field or in Windows 7 at the start search field. A black box will appear and next Continue reading When was my computer born?
A customer of ours called us enquiring about the free trial icon that is showing on the desktop of her new laptop computer. The “Free Trial” is just that. It gives you 30 days from when you first run the programme Continue reading What is the Microsoft Office free trial?
We visited a customer who wanted to use their printer over their home Wi-Fi network. Previously they had connected the printer using a USB connection but had discovered that the printer was Wi-Fi capable. The problem was that they could not Continue reading Computer can’t see Wi-Fi printer
A customer called us recently concerned that he was getting low disk space error messages. When he bought his computer a few years ago, a friend had partitioned the hard drive into two partitions namely C: and D: at a ratio of 50/50. Continue reading How to resize Hard Drive Partitions
We had a customer who called us complaining that their new Acer laptop would show the “Acer Empowering Technology” toolbar on the desktop every time they booted their computer. They didn’t like the way the toolbar cluttered up their desktop and were Continue reading How to disable Acer Empowering Technology toolbar
We have had a couple of cases with not being able to use the Windows Offline CD disc and observe the following error when booting up the computer from the CD: Your PC needs to restart…. Error Code: 0x0000005D Parameters: Continue reading Windows Offline CD “Your PC needs to restart….” error
We recently had an interesting problem that had us scratching our heads. A customer of ours has not been able to watch any streaming videos shown on the BBC.co.uk website on their Windows XP computer using Internet Explorer version 8. When they Continue reading BBC.co.uk videos shows black flash screen
According to Microsoft, a SP (Service Pack) is a “Windows update, often combining previously released updates, that helps make Windows more reliable. Service packs, can include security and performance improvements and support for new types of hardware”. Microsoft finishes by advising Continue reading Windows Service Packs
We received an urgent call from a client who had been sent an image from a friend but they were not able to view the photograph. The customer told us that the image file was a white icon with a Continue reading What is a file extension?