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Transferring Contacts between Android ph...

Tweet Follow me Tweet #computertraining Tweet to @support We recently attended a trouble call, where the customer had bought a new Android phone and had correctly joined it to her Google account. She complained that many of her old phone contacts had not populated the contact list on her new phone. Understandably, she was very worried that she had lost many of her valuable phone contacts that she had accumulated over the years and which numbered in the hundreds! To start with, she had transferred the SIM card from the old to the new phone, which resulted in some contacts...
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Microsoft Office Professional Plus 2016 ...

Tweet Follow me Tweet #computertraining Tweet to @support We recently attended a trouble call, where the customer could not run a new installation of Microsoft Office 365 successfully. She had recently uninstalled an older business version of Office, called “Microsoft Office Professional Plus 2016”, that had been retired as the company had gone out of business. However, when she tried to run Microsoft Outlook 365, it would only open to the Microsoft Activation Wizard for the retired verson of Office, asking for the new valid registration key. She no longer had...
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Synchronising S Planner calendars betwee...

Tweet Follow me Tweet #computertraining Tweet to @support We were recently called to a customer’s home who operates an events organising business, to solve the problem about why a calendar event that she had created in the “S Planner” calendar on one of her Android phones, was not synchronising to her other phone; or showing up on her computer Google calendar, which is stored in the Cloud. This lack of a backup per se, exposes the customer to a potential catastrophe, because if something happens to this one phone, she will lose visibility of ALL future...
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Gmail creation date

Tweet Follow me Tweet #computertraining Tweet to @support When you create a new Gmail account, you will be sent a congratulatory email from Google confirming that your account has been successfully set up. It is vital that you do not delete this email. Please record the exact date and time that this email was sent to you and if possible, forward this welcome email to a secondary email account as a backup. If you ever get locked out of your Gmail account, this one bit of seemingly unimportant information, is vitally important in helping you to recover your account! Tweet...
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Ctrl z safety net

Tweet Follow me Tweet #computertraining Tweet to @support We have a customer that tells us that when she is writing a long email using the Windows 10 mail app, all of a sudden the text disappears. This has happened on a few occasions and upsets her unnecessarily since she is elderly and all of her hard work that has taken a great deal of her precious time has been wasted. To try to retrieve her email, she closes the message using the “x” at the top right hand corner and looks in drafts. In drafts the saved email shows no text! We have discovered that during...
Contact Jackie for online Zoom and Microsoft Teams training!