We recently attended a trouble call, where the customer had bought a new Android phone and had correctly joined it to her Google account. She complained that many of her old phone contacts had not populated the contact list on Continue reading Transferring Contacts between Android phones
We recently attended a trouble call, where the customer could not run a new installation of Microsoft Office 365 successfully. She had recently uninstalled an older business version of Office, called “Microsoft Office Professional Plus 2016”, that had been retired Continue reading Microsoft Office Professional Plus 2016 and Office 365 clashing
We were recently called to a customer’s home who operates an events organising business, to solve the problem about why a calendar event that she had created in the “S Planner” calendar on one of her Android phones, was not Continue reading Synchronising S Planner calendars between Android phones
When you create a new Gmail account, you will be sent a congratulatory email from Google confirming that your account has been successfully set up. It is vital that you do not delete this email. Please record the exact date Continue reading Gmail creation date
We have a customer that tells us that when she is writing a long email using the Windows 10 mail app, all of a sudden the text disappears. This has happened on a few occasions and upsets her unnecessarily since Continue reading Ctrl z safety net
We’ve been receiving quite a few emails recently containing dire messages, warning us that our email or bank accounts will be cancelled unless we click on a link and verify the account. When the link is clicked, the user is Continue reading Phishing emails to get your account details
Time and time again, we get calls from frantic customers to say that they have forgotten their passwords and cannot access their online accounts. Similarly, email accounts can be locked for various reasons such as the email provider has noticed Continue reading Update your personal details in your accounts
We received a trouble call in late 2017, from a customer complaining that their laptop had suffered premature failure on numerous occasions over the year. They had replaced the laptop HDD (Hard Disk Drive) and Motherboard a couple of times Continue reading Laptop bag causes laptop to overheat
In a previous blog post, I detailed how to upgrade to Windows 10 from a previous OS (Operating System) on a notebook with a small storage drive. This procedure required the use of an external USB drive of at least Continue reading Updating Windows 10 on a notebook with small storage drive
We received a call from a customer complaining that their laptop wouldn’t reboot/shut down properly. He got the message. “Task Host id stopping background tasks (Microsoft \ Windows \ Plug and Play \ Device Install Reboot required)” He also experienced Continue reading “Task Host id stopping background tasks (Microsoft \ Windows \ Plug and Play \ Device Install Reboot required)”
I recently attended a trouble call where the customer was complaining that there were multiple auto-complete username entries in the various web forms using Microsoft Edge. She explained that she wanted to delete these obsolete entries. Previously, she had managed Continue reading How to delete a single auto-complete entry in Microsoft Edge
An Internet address is known as a URL (Uniform Resource Locator) and you will be familiar with the ubiquitous “http:\\www.computrain.co.za” format of a URL. The URL is what you type into the address bar at top of your Internet website Continue reading How to create a URL desktop shortcut using Microsoft Edge
This morning, I received a panic call from a customer that had overnight, attempted to upgrade their laptop to the latest version of Windows 10. They told me that after they awoke, they discovered that their laptop was only showing Continue reading Windows 10 update failure
A couple of days ago I visited an innocuous website that had been hacked, albeit unbeknownst to me, by Internet cyber criminals. As soon as the website opened, I was greeted by both a webpage and Windows messenger message. The crooks Continue reading Scareware
I recently attended an interesting trouble call, about an upgrade problem of Windows 10. The customer had a Lenovo notebook with only a 32GB hard drive installed. This in itself, is not problem. However, after having the Windows 10 OS Continue reading Upgrading a Windows 10 notebook with low storage space
Today we attended a customer that was having trouble connecting her new laptop wirelessly to her printer. The wireless setup was continuously failing because the software installation gave an error that it could not find the printer on the network. Continue reading Printer Wi-Fi Direct causing interference
This morning I got a call from a customer who had tried to do an overnight online in-place upgrade from Windows 64bit OEM 7 Pro to Windows 10. They have a HP laptop i7/8GB RAM and when they checked their Continue reading HP laptop restarting loop after Windows 10 upgrade
Sometimes on facebook, you will see posts on your timeline which you would like to share. Unfortunately you see that there is no “share” button available that you can click on. This is caused by the writer of the post Continue reading How to share a post on facebook when there is no share button
Whilst giving a PowerPoint presentation, have you ever needed to do some research on your computer or the Internet at the same time because you were asked a question but not wanted the delegates to view what you are doing? Continue reading Multi-task during a PowerPoint presentation
We had a customer that reported that they were not able to make online payments to a certain payee using their Internet Online banking service. The payee also used the same bank as our customer. Upon visiting the customer’s home, Continue reading Adding Beneficiarys as Online banking payees
As your computer’s HDD (Hard Disk Drive) ages, it is prudent to avail yourself of new storage technologies such as the SSD (Solid State Drive). You will notice a huge speed and permformance improvement when you swap to a SSD. Continue reading How to clone a HDD to SSD using EaseUS Todo Backup
WINDOWS 10 START MENU WE CAN SIMPLIFY IT FOR YOU :):)
KEYBOARD SHORTCUTS FOR WORD :):) Select the letter to the left of your cursor . Shift + Left Arrow Select the letter to the right of your cursor. … Shift + Right Arrow Select text from your cursor to the Continue reading Microsoft Word keyboard shortcuts
We received a call from a couple of customers saying that they were having problems with their Optical Mouse. One mouse was a wireless mouse that had stopped working and the other was a USB (Universal Serial Bus) cabled Optical mouse Continue reading Optical Mouse Problems
We recently had a customer who brought her laptop to us out of frustration because she couldn’t upgrade from Windows 8.1 to the new Windows 10 OS (Operating System). Every time that she tried to perform the upgrade, the upgrade Continue reading Upgrading to Windows 10 stuck at 90%
We had a business customer bring their laptop to us who was not able to send mails through her ISP (Internet Service Provider). She was able to download emails as normal. Upon receiving her laptop computer in our repair shop, I Continue reading Cannot send emails through iburst.co.za
We were recently called to a customer’s home whom was having problems using the “create disk image” backup utility of their Windows 7 computer. When the utility looked for drives to backup the image to, the second internal HDD (Hard Continue reading Installing OS with two HDDs causes backup disk imaging problem
I’ve noticed lately, that a lot of customer’s laptops that have come into the repair shop, are understandably using the default manufacturer’s setting to go to “sleep” after a certain amount of time. Unfortunately, the laptop is not smart enough Continue reading Laptop sleep mode warning
Comp-U-Train uses and highly recommends the ICT services of ARM.it here in Johannesburg, South Africa. ARM.it offers excellent value for money Internet data packages, as a bolt-on to your Telkom Internet service. Telkom provides and maintains the hardline infrastructure, that Continue reading We use and highly recommend ARM.it!
For some reason, the Google AdSense ads that normally appear on our website stopped being displayed. Please understand that every day that the ads don’t show, means less ad revenue being generated which affects our bottom line. It was therefore Continue reading Google AdSense ads not showing
Yesterday we attended a customer’s home who was complaining about not being able to print from Internet Explorer 11 using Windows 7. Every time that they attempted to print, they were presented with an error saying “There was an internal Continue reading Cannot print from Internet Explorer
Do you have a Microsoft Word document containing a table with contacts that you want to export to your Microsoft Outlook 2013 contacts? Open your Word document and click anywhere in the table and you will see “Table Tools” appear above the Continue reading Export Word document contacts table to Outlook 2013
If you’re not able to connect to the Internet using the Wi-Fi connection on your HP laptop, despite the Wi-Fi light being on after pressing the fn+keyboard key, go into the “Windows Mobility Center” in Control Panel and make sure that the Continue reading HP laptop Wi-fi not working!
Here at Comp-U-Train, we can’t stress the importance of installing anti-malware software on your PC. The term “Malware” is a portmanteau of “Malicious Software” and includes virus’; Trojans and keyloggers. The latest type of malware to attack is called “Ransomware” and Continue reading Protect your computer with anti-malware software!
If you’re having problems backing up your Samsung S4 apps when using the Samsung Kies software because the programme keeps hanging at that point, try clearing the app cache for each app. You can access this by clicking each app Continue reading Samsung Kies software hangs backing up Apps
Pivot Tables These are confusing to most people. I would like to clear up this confusion and give you some tips on creating a simple, user-friendly Pivot Table. These tables allow us to organise large amounts of data into a Continue reading Pivot Tables
I thought that I would offer some tips & tricks gleaned from editing a family video using Windows Live Movie Maker. 1) When you “split” a video, make sure that you also split the audio otherwise the video and audio Continue reading Windows Live Movie Maker Tips & Tricks
Today we had a curious tech support call from a customer. As Microsoft will soon be discontinuing all support for the XP OS (Operating System) from April 8th, 2014, they wanted to upgrade the Internet Explorer browser version 6 to Continue reading Can’t update Internet Explorer v6 to v8 in XP SP3
We just returned from a service call where a customer was unable to play a Brain Training game on their Windows 7 computer. When the game was launched, it kept giving an error that the resolution of the monitor was Continue reading PC Game gives increase the resolution error
Yesterday we received a trouble-call from an anxious customer telling us that they could not boot their XPHome computer as it was stuck in a boot-loop. It was continually showing a BSOD (Blue Screen of Death) and then rebooting. Upon Continue reading XP computer BSOD with fssfltr_tdi.sys error
If you are unable to install Windows Update 2804579 then please read the following: Try the easiest thing first by typing “msconfig” (without quotes) at the start>run “open” field. Choose the middle selection “Diagnostic Startup” and press the OK button. Continue reading Windows update KB2804579 fails to install
If anyone is using Microsoft XP with Internet Explorer 8 and experiencing slow window scrolling together with hard drive thrashing (hard drive light staying on); especially when viewing javascrpt rich websites like FB, then Google has a free plug-in. This Continue reading Internet Explorer 8 running slow
As part of computer troubleshooting, if you need to know which Microsoft “Services” are required to run a Wi-Fi connection, please enable the following Services: DHCP Client Event Log Network Connections Plug n Play Remote Call Procedure Wireless Zero Configuration These Continue reading Microsoft services needed to run Wi-Fi
If you need to see the page ID number and are using Internet Explorer, turn on the “Status Bar” from the View>Toolbars pull-down menu. Now log in to your WordPress admin page and view your “pages”. Then position your cursor Continue reading Find WordPress page ID number
If you want a quick and dirty way to play Adobe’s Flash “.flv” files that you’ve downloaded from the web, simply rename the extension from .flv to .wmv When you now double-click this same file you’ll be able to watch it in Windows Continue reading Play Flash “.flv” files in Windows Media Player
Windows XP had a very useful icon in the “Quick Launch” Toolbar that let you quickly show the desktop rather than being faced with the chore of closing/minimising open windows. Windows 7 has the same feature but it located at the Continue reading Windows 7 Show Desktop
Are you using Windows 7 and miss the XP or Vista network icon data lights that were in the bottom right hand corner system tray? These lights would flash to show you when you were uploading or downloading something. If Continue reading Add XP network icon data lights to Windows 7
We received a call from a customer that had not been able to update their Adobe Flash player. This player enables the viewing of streaming media videos on websites such as YouTube and Facebook. The customer kept receiving a pop-up Continue reading Can’t update Adobe Flash Player
We stopped by a customer’s home recently who was complaining that their ADSL (Asymmetric Digital Subscriber Line) broadband connection was slow and unreliable. When visiting webpages, they would receive a time-out message. They also complained that they intermittently had no Continue reading ADSL speed slow and no dial tone
We received a call yesterday from a customer saying that the “Java” icon was missing in the Control Panel of their XP computer. The customer told us that this problem seemed to happen after upgrading the version of Java that Continue reading “Java” icon missing from Control Panel
If you want to find out when your Windows computer was “born”, open a “DOS” (Disc Operating System) box by typing cmd in the start/Run field or in Windows 7 at the start search field. A black box will appear and next Continue reading When was my computer born?
A customer of ours called us enquiring about the free trial icon that is showing on the desktop of her new laptop computer. The “Free Trial” is just that. It gives you 30 days from when you first run the programme Continue reading What is the Microsoft Office free trial?
We visited a customer who wanted to use their printer over their home Wi-Fi network. Previously they had connected the printer using a USB connection but had discovered that the printer was Wi-Fi capable. The problem was that they could not Continue reading Computer can’t see Wi-Fi printer
A customer called us recently concerned that he was getting low disk space error messages. When he bought his computer a few years ago, a friend had partitioned the hard drive into two partitions namely C: and D: at a ratio of 50/50. Continue reading How to resize Hard Drive Partitions
We had a customer who called us complaining that their new Acer laptop would show the “Acer Empowering Technology” toolbar on the desktop every time they booted their computer. They didn’t like the way the toolbar cluttered up their desktop and were Continue reading How to disable Acer Empowering Technology toolbar
We recently had an interesting problem that had us scratching our heads. A customer of ours has not been able to watch any streaming videos shown on the BBC.co.uk website on their Windows XP computer using Internet Explorer version 8. When they Continue reading BBC.co.uk videos shows black flash screen
According to Microsoft, a SP (Service Pack) is a “Windows update, often combining previously released updates, that helps make Windows more reliable. Service packs, can include security and performance improvements and support for new types of hardware”. Microsoft finishes by advising Continue reading Windows Service Packs
We received an urgent call from a client who had been sent an image from a friend but they were not able to view the photograph. The customer told us that the image file was a white icon with a Continue reading What is a file extension?
I have often been asked the question “what is a computer driver”? Computer hardware companies sell physical hardware for your computer which needs to be talked to by your computer’s OS (Operating System). The computer OS could be Windows XP; Continue reading What is a computer driver?
We just had a customer who was missing programs from add/remove programs. The customer had wanted to remove a particular anti-virus programme but couldn’t find the programme listed under the “Add or Remove programmes” tool in Control Panel. For some reason Continue reading Missing programs from add/remove programs
“Backup, backup, backup!” is a mantra that I preach often as now, more often than not, precious computer files such as photographs; documents; videos or songs are stored on a computer hard drive and not periodically “backed up”. Because of digital photography, Continue reading Backing up your computer files
Have you ever wondered why turning on your computer has coined the phrase “Boot Up” or what does boot up your computer mean? The explanation goes back to the days when folks wore boots as their normal foot attire and people remarked Continue reading What does boot up your computer mean
My husband and I decided to buy a new LED backlit television for Christmas to replace our aging CRT TV. Unfortunately the sound quality of our new 32″ panel was poor in comparison to our old TV. In order to Continue reading Improve your TV sound
Recently, we had a client who complained that when he typed a friend’s name into the “To” field of a new email, he saw entries for his friend’s old email address appear as well as the current correct email address. Continue reading Deleting Vista’s Windows Mail “Autofill” entries
Which terminology is correct: Hard “Disk” Drive (HDD) or Hard “Disc” Drive? Is it a compact “disk” or “disc”? The answer is that if light is used to read the data, then the correct word is “disc” as in Compact Continue reading Disk or Disc?
In the last few days, we have received two emails at Comp-U-Train purporting to be from ABSA bank. This email rang our alarm bells immediately as firstly we don’t bank with ABSA and secondly we recognised it as a typical “Phishing” Continue reading Phishing email